Last updated · 2026-05-30
Support
Eleven9s is a private media vault for photos, videos, and audio, secured behind Face ID. If something isn't working, or you have a question about your account, your subscription, or your data, we're a short email away.
Contact us
Email support@eleven9s.apresai.devand we'll get back to you. We aim to reply within 72 hours. Please include the version of the app you're running (Settings shows it at the bottom) and a short description of what you were doing — it helps us help you faster. There is no in-app chat and no third-party support widget; your message goes straight to us.
Subscriptions, billing, and refunds
Eleven9s subscriptions are billed by Apple, not by us. To view, change, or cancel your plan, open the iOS Settings app → your name → Subscriptions, or tap Manage Subscription in Eleven9s Settings. Refund requests are handled by Apple at reportaproblem.apple.com. If a charge looks wrong, email support@eleven9s.apresai.devand we'll help you sort it out with Apple.
Deleting your account and data
You can permanently delete your account and everything in your vault from inside the app: Settings → Delete Account, confirm, and authenticate with Face ID (or your device passcode). This erases your media, thumbnails, and account record; it cannot be undone. If you can't reach that screen for any reason, email support@eleven9s.apresai.devfrom the address on your account and we'll process the deletion for you.
Privacy and terms
Our Privacy Policyexplains what we collect, where it's stored, and who can touch it; our Terms of Service cover the rules of the road. Both are written to describe the real system plainly.